Cart Gaze
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For veterinary clinics & animal hospitals

The frantic owner whose dog just got into something at 9pm calls the clinic that answers.

Sort a true emergency from a routine visit, send your booking link, and miss no calls, after hours and overflow included.

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The front of house in a clinic
What it is

An answered line, in your clinic’s voice

Pet owners do not leave voicemails, they call until someone picks up. We answer every call, sort a true emergency from a routine visit, and send your booking link or route the urgent ones to your team.

Where it leaks

Every clinic in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

The new-client call you never hear ringA first-time caller choosing a vet is your highest-value call. The desk is restraining a patient, it rings out, and they register somewhere else.
After-hours emergencies go to the other hospitalA dog that ate chocolate calls at night, and the owner dials until someone answers. If that is not you, the client often goes for good.
‘Can you see us today, and what will it cost?’ stalls the bookingOwners want to know whether you can fit their pet in soon and roughly what it runs. They book whoever picked up.
Vaccine and recheck reminders that never get sentAnnual shots, dentals and overdue rechecks sit in your records. The reminders depend on a slammed front desk, so they slip.
See what yours is costingFree, on your own numbers, in about two minutes.
A normal day

3:14am. Somebody's calling your business.

3:14am. Somebody's calling your business.Yes, really.
Who's actually calling.Someone who can't sleep. Someone three time zones away who thinks it's a normal Tuesday. Someone who finally remembered.
Most businesses assume the phone goes quiet.It doesn't. People call after hours constantly. They just usually get nothing.
Cart Gaze answers at 3:14am the same as 3:14pm.No difference in tone, no difference in service, no one has to be awake for it.
The caller gets a real answer either way.Whatever time it is where they are, whatever time it is where you are.
What we build

Tuned to how your clinic actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

01

AI front-desk line with urgency triage

Answers every call in your clinic’s voice and sorts a true emergency from a routine visit.

  • Sends your booking link for routine visits
  • Routes the urgent ones to your team
  • Never gives medical advice about an animal
missed callstriage
02

After-hours & overflow answering

Picks up nights, weekends and lunch, and takes the routine requests.

  • Routes anything urgent to your on-call protocol
  • The 9pm emergency is not lost to voicemail
after-hourscapture
03

Missed-call text-back

When a call still rings out, an instant text goes back with your booking link.

  • Fires the moment the call rings out
  • The owner books instead of redialing
  • A record instead of a voicemail
follow-up
04

Vaccine, dental & recheck reminders

Pulls the patients due for shots, a dental or an overdue recheck.

  • Reminds by text and email, on your cadence
  • Sends your booking link to everyone who replies
  • The visit stops depending on who remembered
remindersrecall
05

New-client intake

Captures the owner, the pet and the reason for the visit.

  • Hands your team the new-client request
  • Your staff has it before the pet walks in
new clientsintake
The front desk mid-morning in a clinic
How it runs

Inbound call to booked visit

Starts when inbound call rings out, or an after-hours emergency lands.

Booking link sent or urgent call routed to your team, logged for the front desk.

Book a call
01
Answer & greetPicks up in your clinic’s voice, no voicemail
02
Sort the urgency firstA toxin, trauma, or animal in distress routes to your team or on-call before anything else
03
Capture the requestNew or existing client, the pet, and the reason for the visit
04
Answer approved questions onlyHours, services, rough pricing; no medical advice about the animal
05
Book or routeCaptures the visit, sends your booking link, or routes the urgent call to staff
What it costs

Care plans, and a setup quoted once

Most clinic builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery
$599/mo
after-hours missed-call coverage
  • After-hours AI receptionist
  • Booking-link routing on the call
  • Monthly recovered-call report
Where most practices start
Growth
$1,199/mo
24/7 answering + booking workflow
  • Everything in Recovery
  • Daytime overflow, not just after hours
  • Priority QA on the call script
Pro
$1,999+/mo
multi-location & advanced follow-up
  • Everything in Growth
  • Full inbound coverage
  • Custom integrations
  • White-glove onboarding
Setup from $3,000, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.
Get your free audit
FAQs

Fair questions

A consultation in a clinic
No. It sends your booking link and answers hours, services, and rough pricing from a script you approve, and routes anything clinical, like symptoms, what is wrong, or whether to come in, to your team. It does not diagnose or advise on an animal’s care.
It does not try to handle it. If a caller describes a toxin, a trauma, or an animal in distress, it escalates immediately to your team, your on-call vet, or your emergency protocol, exactly the way you tell it to.
No. We build on top of what you already run: your phone number and your scheduler. Where a direct connection to your practice software is not something we have built yet, the line captures the request and hands it to your team rather than pretending otherwise. You approve every message the system sends before it goes live.
No commitment to begin. It opens with a free Growth Leak Audit on your own numbers, and within about three business days you’ll hear a test agent on a forwarded number. Setup starts around $3,000 and scales with your call volume and integrations. Care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reminders, recall, and reporting are included. It goes live only once QA passes and you approve it.
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