Answer & greet
Picks up in your clinic’s voice, no voicemail
For veterinary clinics & animal hospitals
The frantic owner whose dog just got into something at 9pm calls the clinic that answers.
Pet owners do not leave voicemails, they call until someone picks up. We answer every call, sort a true emergency from a routine visit, and book it or route the urgent ones to your team.
Where a clinic leaks revenue
Sort a true emergency from a routine visit, book it, and miss no calls, after hours and overflow included.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The new-client call you never hear ring
A first-time caller choosing a vet is your highest-value call and the easiest to lose. When the desk is restraining a patient or prepping a surgery, it rings out, and a client worth a whole pet’s lifetime of care registers somewhere else.
(02)
After-hours emergencies go to the other hospital
A dog that ate chocolate, a cat that cannot pee, these calls come at night and on weekends, and the owner dials until someone answers. If that someone is not you, the emergency, and often the client for good, goes elsewhere.
(03)
‘Can you see us today, and what will it cost?’ stalls the booking
Owners want to know whether you can fit their pet in soon and roughly what it runs before they commit. When that answer waits on a callback that never comes, they book whoever picked up.
(04)
Vaccine and recheck reminders that never get sent
Annual shots, dental cleanings, and overdue rechecks are booked revenue sitting in your records. But the reminders depend on a slammed front desk remembering to send them, so they slip and the visit goes unbooked.
3:14am. Somebody's calling your business.
What that looks like on a normal day — five frames from the clinic front desk, before and after the phone gets help.
3:14am. Somebody's calling your business.
Yes, really.
Who's actually calling.
Someone who can't sleep. Someone three time zones away who thinks it's a normal Tuesday. Someone who finally remembered.
Most businesses assume the phone goes quiet.
It doesn't. People call after hours constantly. They just usually get nothing.
Cart Gaze answers at 3:14am the same as 3:14pm.
No difference in tone, no difference in service, no one has to be awake for it.
The caller gets a real answer either way.
Whatever time it is where they are, whatever time it is where you are.
What we build
Done-for-you automation tuned to how your clinic actually runs. It lives on tools you own, so you always have the keys.
AI front-desk line with urgency triage
Answers every call in your clinic’s voice and sorts a true emergency from a routine visit. It books the routine ones and routes the urgent ones to your team. It never gives medical advice about an animal.
After-hours & overflow answering
Picks up nights, weekends, and lunch, books the routine requests, and routes anything urgent to your on-call protocol, so the 9pm emergency is not lost to voicemail.
Missed-call text-back
When a call still rings out, it fires an instant text with your booking link, so the owner has a way to book or reply instead of redialing the next clinic.
Vaccine, dental & recheck reminders
Pulls the patients due for shots, a dental, or an overdue recheck and sends the reminder by text and email on a cadence you set, then books the ones who reply.
New-client intake
Captures the owner, the pet, and the reason for the visit, and books the new-client appointment so your team has what they need before the pet walks in.
What you get
If your clinic misses __ calls a week, and a new client is worth $__ across a pet’s lifetime of care, here’s what’s walking out the door. Run it with your own numbers.
- Calls missed per week — example: 14
- Value of a new client (first visit + lifetime of care) — example: $400
- Share of those calls a 24/7 line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Booking & Reminders
- + Automated No-Show Rescue & Waitlist
- + Reviews & Reputation Autopilot
These are stand-ins to show the framing, not numbers we’re claiming. Plug in the calls you actually miss and what a new client is worth across a pet’s lifetime of care with you. That’s the figure worth running before you decide.
How it runs
Inbound call to booked visit
Starts when inbound call rings out, or an after-hours emergency lands
01/05
Sort the urgency first
A toxin, trauma, or animal in distress routes to your team or on-call before anything else
02/05
Capture the request
New or existing client, the pet, and the reason for the visit
03/05
Answer approved questions only
Hours, services, rough pricing; no medical advice about the animal
04/05
Book or route
Books the visit, sends your booking link, or routes the urgent call to staff
05/05
The outcome
Visit booked or urgent call routed to your team, logged for the front desk
The stack
The build, tuned to
Veterinary
Most clinics start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Automated No-Show Rescue & Waitlist
When a patient cancels, the open slot is offered to your waitlist automatically, so the chair does not sit empty for the rest of the day.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,000
Most clinic builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
No. It books appointments and answers hours, services, and rough pricing from a script you approve, and routes anything clinical, like symptoms, what is wrong, or whether to come in, to your team. It does not diagnose or advise on an animal’s care.
It does not try to handle it. If a caller describes a toxin, a trauma, or an animal in distress, it escalates immediately to your team, your on-call vet, or your emergency protocol, exactly the way you tell it to.
No. We build on top of what you already run: your phone number and your scheduler. Where a direct connection to your practice software is not something we have built yet, the line captures the request and hands it to your team rather than pretending otherwise. You approve every message the system sends before it goes live.
No commitment to begin. It opens with a free Growth Leak Audit on your own numbers, and within about three business days you’ll hear a test agent on a forwarded number. Setup starts around $3,000 and scales with your call volume and integrations. Care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reminders, recall, and reporting are included. It goes live only once QA passes and you approve it.
More verticals
We build the same engine
for other practices
Free · no commitment · personal reply in ~2 days
See where your clinic
is leaking booked revenue
Every missed call has a number on it; we’ll show you yours before you spend a dollar.