Cart Gaze
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For primary care, wellness & outpatient clinics

When your front desk is helping the patient in front of them, the next patient should still get answered.

Pick up every call, send your booking link or route the request, and keep clinical questions with your staff, through lunch and after hours.

Get your free auditBook a call
The front of house in a clinic
What it is

An answered line, in your clinic’s voice

A front desk can only do one thing at a time, and the patient at the window comes first. We answer every call, handle scheduling from a script you approve, and hand anything clinical to your staff.

Where it leaks

Every clinic in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

Calls roll to voicemail while the desk is with a patientYour front desk can only do one thing, and the patient at the window comes first. The call hits voicemail, and many just ring the next clinic.
Lunch and after-hours go darkPatients call when they get a break: lunch, after work, the weekend. A closed office sends them to voicemail and they keep dialing.
Routine requests pile onto a slammed front deskRefills, insurance questions, appointment changes, forms. Each one ties up a staffer who is also rooming patients.
Missed-call follow-up never happensA missed call with no callback is a patient who could not reach you. That visit quietly goes somewhere else.
See what yours is costingFree, on your own numbers, in about two minutes.
A normal day

The mental math your front desk does is impossible.

The mental math your front desk does is impossible.Nobody signed up to be a human calendar.
Try solving these in your head, mid-call.Can this walk-in fit before the next appointment? Did I already give this slot away? Is this the caller who never confirmed?
Math under pressure makes mistakes.A double-booked slot. A follow-up that quietly falls through. Nobody's fault, just too much to hold in one head at once.
Cart Gaze checks the real calendar. Every time.No guessing, no mental math, no holding a dozen open slots in your head at once.
The receipt comes out clean.One slot, one caller, no overlaps. Booked correctly the first time.
What we build

Tuned to how your clinic actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

01

AI front-desk line

Answers every call in your clinic’s voice during the day, at lunch and after hours.

  • Answers during the day, at lunch and after hours
  • Answers insurance and hours from your script
  • Clinical questions go straight to your team
missed callsfront desk
02

Missed-call text-back

When a call still rings out, an instant text goes back.

  • Instant text the moment a call rings out
  • Patient can book or ask without redialing
  • A record instead of a lost voicemail
follow-up
03

Appointment scheduling & request routing

Sends your booking link, or routes the request to the right desk.

  • Sends your booking link on the call
  • Routes refills and billing to the right desk
  • Nothing sits in a shared voicemail
schedulingrouting
04

Patient reminders & reschedules

Confirms upcoming visits and makes rescheduling a text.

  • Confirms upcoming visits to cut no-shows
  • Reschedule by text, not a callback chain
remindersno-shows
05

Referral & form follow-up

Nudges the intake forms, referrals and paperwork that stall a visit.

  • Nudges outstanding intake forms and referrals
  • Patients arrive ready for the visit
  • No one on your staff chasing paperwork
formsreferrals
06

Staff handoff dashboard

A single view your team can act on.

  • Every call, request and booking in one view
  • Clinical and out-of-scope items flagged for a human
handoffvisibility
The front desk mid-morning in a clinic
How it runs

Inbound call to booked or routed request

Starts when inbound call rings out, or hits after-hours / lunch.

Booking link sent or request routed, logged with a minimal data footprint for your team.

Book a call
01
Answer & greetPicks up in your clinic’s voice, no voicemail
02
Qualify the callerNew or existing patient, and what they need
03
Answer approved questions onlyHours, insurance, scheduling; no medical advice, no diagnosis, no triage beyond your routing rules
04
Book or routeSends your booking link or routes the request to the right desk
05
Hand off clinical itemsAnything clinical or out of scope is flagged to your staff
What it costs

Care plans, and a setup quoted once

Most clinic builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery
$599/mo
after-hours missed-call coverage
  • After-hours AI receptionist
  • Booking-link routing on the call
  • Monthly recovered-call report
Where most practices start
Growth
$1,199/mo
24/7 answering + booking workflow
  • Everything in Recovery
  • Daytime overflow, not just after hours
  • Priority QA on the call script
Pro
$1,999+/mo
multi-location & advanced follow-up
  • Everything in Growth
  • Full inbound coverage
  • Custom integrations
  • White-glove onboarding
Setup from $3,500, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.
Get your free audit
FAQs

Fair questions

A consultation in a clinic
No. It handles scheduling, insurance, hours, and routine requests from a script you approve, and routes anything clinical to your staff. It does not diagnose, advise, or triage beyond the routing rules you set, so symptoms and clinical questions always reach a person.
We build HIPAA-aware on BAA-backed vendors and keep the data footprint minimal by default, pulling only what the system needs to book or route a caller. We’ll walk your office through precisely what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it doesn’t replace your own compliance review.
No. We build on top of what you already run: your phone number, your scheduler, your CRM. The system connects to your tools, and you approve every message it sends before it goes live.
Nothing is committed up front. It starts with a free Growth Leak Audit on your own numbers, and within about three business days you’ll hear a test agent on a forwarded number. Setup begins around $3,500 and moves with your call volume and integrations. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reminders, follow-up, and reporting are included. It goes live only after QA passes and you approve it.
More verticals
Aesthetics & Med SpasDental PracticesOrthodontic PracticesDermatologyVeterinaryChiropracticAll industries
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