For dental & orthodontic practices
The new patient who called during a crown prep just booked the practice down the street, because your front desk was chairside.
Your chairs are full, your front desk is elbow-deep in a procedure, and the phone rings out to voicemail. New-patient callers do not leave a message. They dial the next office. We put a system on your line that answers every call, checks your schedule, and books the appointment while your team keeps working.
- Answers during procedures, lunch, and after hours
- Books straight into your existing schedule
- HIPAA-aware builds on BAA-backed vendors
- No-PHI by default, patient data stays minimal
Where it leaks
The gaps that quietly cost you bookings.
The new-patient call you'll never know you lost
A first-time caller is your most valuable call and the easiest one to miss. When the front desk is setting up an op or running insurance, that call rings out, and a new patient, worth whatever a full course of care is worth to your practice, books somewhere else. No voicemail, no callback, no trace.
Lunch and after-hours go dark
Half your callers dial when they have a free minute: their lunch, their drive home, a toothache at 9pm. If your office is closed or the desk is at lunch, those calls hit voicemail. The motivated ones keep dialing until someone picks up.
'Do you take my insurance?' kills the booking
Callers ask one question before they commit: do you take my plan. If nobody answers, or the answer takes a callback that never comes, they move on. A clear, instant answer on that one question is often the whole difference between a booked chair and an empty slot.
Recall and reactivation that never get sent
Hygiene recalls, six-month reminders, and lapsed patients sitting in your PMS are booked revenue waiting to be claimed. But the reminders depend on a busy team remembering to send them, so they slip, and the chair sits empty while a patient who'd happily come back never hears from you.
What we build
Your growth system, built to fit.
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
ClinicFront AI front-desk line
We deploy ClinicFront on your practice number. It answers every call in your practice's voice, during procedures, at lunch, after hours. It qualifies the caller, answers 'do you take my plan' from a script you approve, and books straight into your schedule. New-patient calls get caught instead of lost.
- missed calls
- new patients
Recall & hygiene reminder engine
An automation that pulls who's due for a cleaning or six-month checkup and sends the reminder by text and email on a cadence you set, then books the ones who reply. No more recalls living and dying on whether someone remembered to send them.
- recall
- hygiene
Lapsed-patient reactivation
We work the patients sitting cold in your PMS, the ones who haven't been in for a year or more, with a sequenced text-and-email campaign that invites them back and books them. Patients you already treated, brought back in without anyone chasing them by hand.
- reactivation
- lapsed patients
No-show & gap-fill follow-up
When someone cancels or no-shows, the system fills the hole. It confirms upcoming appointments to cut no-shows, and when a gap opens it offers the slot to a waitlist or recall list so the chair doesn't sit empty for the afternoon.
- no-shows
- gap-fill
How it runs
One automation, wired into your tools.
We build the automation flow and connect it to the phone, CRM, calendar, and email you already use. Every message it sends is yours to approve, and the whole system lives in your accounts. If we part ways, you keep it.
The diagram is a schematic of the workflow we build for you. It is drawn for your business, not a stock template or a screenshot of someone else’s system.
Inbound call rings out or hits after-hours / lunch
Trigger
Answer & greet
ClinicFront picks up in your practice's voice, no voicemail
Qualify caller
New vs. existing patient, reason for visit, insurance plan
Answer the plan question
Confirms accepted insurance from your approved script
Check live availability
Reads open slots from your scheduling system
Book & confirm
Writes the appointment, sends SMS confirmation via Twilio
Appointment booked, confirmed by text, and logged in your CRM. Front desk never left the chair
Run your own numbers
If your team misses __ new-patient calls a week, and a new dental patient is worth $__ in first-year and ongoing treatment, here's what's walking out the door. Do the math with your own numbers.
New-patient calls missed per week
example: 6
Value of a new patient (first-year + lifetime)
example: $1,200
Share of those calls a booked line could have caught
example: half
These are illustrative placeholders to show the framing, not results we're claiming. Your real miss rate and patient value are yours to plug in. That's the number worth running before you decide.
What it costs
Priced against what you’re losing, scoped by your audit.
Recovery
$499/mo
after-hours missed-call coverage
Growth
$899/mo
24/7 answering + booking workflow
Pro
$1,499+/mo
multi-location & advanced follow-up
one-time setup from $2,500 · test agent in ~3 business days
- Built in accounts you own — no lock-in
- A human approves before anything goes live
- Monthly care, monitoring, and a real-numbers report
- No-PHI by default; BAA-backed when needed
FAQ
Fair questions.
Will it sound like a robot to my patients?
It answers in your practice's voice and only handles what you approve: greeting, qualifying, the insurance question, and booking. Anything outside that script, or anyone who wants a human, gets routed to your team or a callback. You hear the call recordings and tune it before it ever goes fully live, which is what the test-agent stage is for.
How does this handle patient privacy and insurance details?
These are HIPAA-aware builds on BAA-backed vendors, and we work No-PHI by default. The system collects only what it needs to book and confirm, nothing more. We're glad to walk your office through exactly what data is touched and where it lives before you commit.
What does it cost, and do I have to commit up front?
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $2,500 and scales with your practice, call volume, and integrations. ClinicFront care plans are Recovery at $499/mo, Growth at $899/mo, and Pro at $1,499+/mo, depending on call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.
More verticals
We build the same engine for other trades.
Free · no commitment · audit in ~2 days
See where your practice is leaking booked revenue.
See exactly which calls your practice is missing, and what they're worth, before you spend a dollar.