For general & family dental practices

The new patient you missed just booked the practice down the street.

Keep the chair full, with every call answered and booked, through procedures, lunch, and after hours.

What it is

An answered line, in your practice’s voice

Your chairs are full, your front desk is chairside, and the phone rings out. New patients do not leave messages, they dial the next office. We answer and send your booking link while your team keeps working.

Where it leaks

Every practice in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

The new-patient call you’ll never know you lostA first-time caller is your most valuable call and the easiest to miss. The desk is setting up an op, it rings out, and they book elsewhere.

Lunch and after-hours go darkHalf your callers dial on their lunch, their drive home, or with a toothache at 9pm. A closed office sends them to voicemail.

‘Do you take my insurance?’ kills the bookingCallers ask one question before they commit: do you take my plan. If nobody answers, they move on.

Recall and reactivation that never get sentHygiene recalls and lapsed patients in your PMS are booked revenue. The reminders depend on someone remembering, so they slip.

See what yours is costingFree, on your own numbers, in about two minutes.

A normal day

Half your no-shows just forgot.

**The empty chair costs full price.**The gap in your two o'clock doesn't refund itself. Room ready, staff ready, nobody coming.

**People don't ignore you. They forget days.**School runs, shift swaps, lost sticky notes. The appointment made two weeks ago quietly evaporates.

**It calls the day before.**Confirms, reschedules, or frees the slot, and puts the request in front of your team while you work.

**Freed slots get refilled.**A cancelled two o'clock becomes someone else's opening, offered to the waitlist before you even notice.

What we build

Tuned to how your practice actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

Velaire Health AI front-desk line

Velaire Health answers every call in your practice’s voice, during procedures and after hours.

Answers during procedures, lunch and after hours
Qualifies new vs. existing patient
Answers ‘do you take my plan’ from your script

missed callsnew patients

Recall & hygiene reminder engine

Recalls stop depending on whether anyone remembered to send them.

Pulls who is due from your PMS
Sends the reminder by text and email
Booking link to everyone who replies

recallhygiene

Lapsed-patient reactivation

The patients you already treated, brought back without anyone chasing.

Works patients cold for a year or more
Sequenced text-and-email campaign
No one on your team chasing by hand

reactivationlapsed patients

No-show & gap-fill follow-up

When someone cancels or no-shows, the system fills the hole.

Confirms upcoming appointments
Offers the freed slot to a waitlist
Fills same-afternoon gaps

no-showsgap-fill

The front desk mid-morning in a practice

How it runs

Velaire Health new-patient call capture

Starts when inbound call rings out or hits after-hours / lunch.

Booking link sent, confirmed by text, and logged in your CRM. Front desk never left the chair.

Book a call

Answer & greetVelaire Health picks up in your practice’s voice, no voicemail

Qualify callerNew vs. existing patient, reason for visit, insurance plan

Answer the plan questionConfirms accepted insurance from your approved script

Take the booking requestCaptures the visit type and the times that suit the caller

Send the link & confirmTexts your booking link and confirms by SMS via Twilio

What it costs

Care plans, and a setup quoted once

Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery

$599/mo

after-hours missed-call coverage

After-hours AI receptionist
Booking-link routing on the call
Monthly recovered-call report

Where most practices start

Growth

$1,199/mo

24/7 answering + booking workflow

Everything in Recovery
Daytime overflow, not just after hours
Priority QA on the call script

Pro

$1,999+/mo

multi-location & advanced follow-up

Everything in Growth
Full inbound coverage
Custom integrations
White-glove onboarding

Setup from $3,000, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.

Get your free audit

FAQs

Fair questions

Will it sound like a robot to my patients?

It answers in your practice’s voice and only handles what you approve: greeting, qualifying, the insurance question, and booking. Anything outside that script, or anyone who wants a human, gets routed to your team or a callback. You hear the call recordings and tune it before it ever goes fully live, which is what the test-agent stage is for.

How does this handle patient privacy and insurance details?

These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The system takes only what it needs to book and confirm, and nothing beyond that. We’re glad to walk your office through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.

What does it cost, and do I have to commit up front?

No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your practice, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.

More verticals

Orthodontic Practices Dermatology Veterinary Chiropractic Physical Therapy Optometry All industries

Free · no commitment · personal reply in ~2 days

See where your practice is leaking booked revenue

Want to know which calls your practice is missing and what they’re worth? You’ll see it before you spend a dollar.

Book a 15-minute callPrefer to talk it through? No pitch, no commitment.