Answer & greet
Velaire Health picks up in your practice’s voice, no voicemail
For general & family dental practices
The new patient who called during a crown prep just booked the practice down the street, because your front desk was chairside.
Your chairs are full, your front desk is chairside, and the phone rings out. New patients do not leave messages, they dial the next office. We answer and book while your team keeps working.
Where a practice leaks revenue
Keep the chair full, with every call answered and booked, through procedures, lunch, and after hours.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The new-patient call you’ll never know you lost
A first-time caller is your most valuable call and the easiest to miss. When the desk is setting up an op it rings out, and a new patient books somewhere else. No voicemail, no trace.
(02)
Lunch and after-hours go dark
Half your callers dial when they have a free minute: their lunch, their drive home, a toothache at 9pm. If your office is closed or the desk is at lunch, those calls hit voicemail. The motivated ones keep dialing until someone picks up.
(03)
‘Do you take my insurance?’ kills the booking
Callers ask one question before they commit: do you take my plan. If nobody answers, they move on. An instant answer on that one question is the difference between a booked chair and an empty slot.
(04)
Recall and reactivation that never get sent
Hygiene recalls and lapsed patients sitting in your PMS are booked revenue waiting to be claimed. The reminders depend on a busy team remembering to send them, so they slip and the chair sits empty.
Half your no-shows just forgot.
What that looks like on a normal day — five frames from the practice front desk, before and after the phone gets help.
Half your no-shows just forgot.
A friendly reminder call fixes forgetting.
The empty chair costs full price.
The gap in your two o'clock doesn't refund itself. Room ready, staff ready, nobody coming.
People don't ignore you. They forget days.
School runs, shift swaps, lost sticky notes. The appointment made two weeks ago quietly evaporates.
It calls the day before.
Confirms, reschedules, or frees the slot. Your calendar updates itself while you work.
Freed slots get refilled.
A cancelled two o'clock becomes someone else's opening, offered to the waitlist before you even notice.
What we build
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
Velaire Health AI front-desk line
Velaire Health answers every call in your practice’s voice, during procedures and after hours. It qualifies the caller, answers ‘do you take my plan’ from a script you approve, and sends your booking link.
Recall & hygiene reminder engine
An automation that pulls who’s due for a cleaning or six-month checkup and sends the reminder by text and email on a cadence you set, then books the ones who reply. No more recalls living and dying on whether someone remembered to send them.
Lapsed-patient reactivation
We work the patients sitting cold in your PMS, the ones who haven’t been in for a year or more, with a sequenced text-and-email campaign that invites them back and books them. Patients you already treated, brought back in without anyone chasing them by hand.
No-show & gap-fill follow-up
When someone cancels or no-shows, the system fills the hole. It confirms upcoming appointments to cut no-shows, and when a gap opens it offers the slot to a waitlist or recall list so the chair doesn’t sit empty for the afternoon.
What you get
If your team misses __ new-patient calls a week, and a new dental patient is worth $__ in first-year and ongoing treatment, here’s what’s walking out the door. Do the math with your own numbers.
- New-patient calls missed per week — example: 6
- Value of a new patient (first-year + lifetime) — example: $1,200
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Booking & Reminders
- + Automated Reactivation & Recall
- + Reviews & Reputation Autopilot
Treat these placeholders as framing, not a result we stand behind. The real inputs, how many new-patient calls you miss and what a patient is worth over a lifetime, are yours to fill in.
How it runs
Velaire Health new-patient call capture
Starts when inbound call rings out or hits after-hours / lunch
01/05
Qualify caller
New vs. existing patient, reason for visit, insurance plan
02/05
Answer the plan question
Confirms accepted insurance from your approved script
03/05
Check live availability
Reads open slots from your scheduling system
04/05
Book & confirm
Writes the appointment, sends SMS confirmation via Twilio
05/05
The outcome
Appointment booked, confirmed by text, and logged in your CRM. Front desk never left the chair
The stack
The build, tuned to
Dental Practices
Most practices start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Automated Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,000
Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
It answers in your practice’s voice and only handles what you approve: greeting, qualifying, the insurance question, and booking. Anything outside that script, or anyone who wants a human, gets routed to your team or a callback. You hear the call recordings and tune it before it ever goes fully live, which is what the test-agent stage is for.
These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The system takes only what it needs to book and confirm, and nothing beyond that. We’re glad to walk your office through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your practice, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.
More verticals
We build the same engine
for other practices
Free · no commitment · personal reply in ~2 days
See where your practice
is leaking booked revenue
Want to know which calls your practice is missing and what they’re worth? You’ll see it before you spend a dollar.