For optometry & eye care practices
The patient overdue for an eye exam, or one who just cracked a lens, books the practice that answers.
Optometry runs on exams and eyewear, and both start with a phone call your front desk cannot always catch while they are helping someone at the optical counter. When the call rings out, the exam books elsewhere and the eyewear sale goes with it. We put a system on your line that answers every call, books the exam, and handles insurance and frame questions from a script you approve, while your team keeps helping the patient in front of them.
- Answers while your team is at the optical counter
- Books exams and contact-lens follow-ups
- HIPAA-aware builds on BAA-backed vendors
- Recalls patients due for their annual exam
Where it leaks
The gaps that quietly cost you bookings.
The new-patient exam books whoever picks up
A first-time caller scheduling an exam is a patient and an eyewear sale in one, and your most valuable call. When the desk is fitting frames or running optical, that call rings out and books the practice that answered.
Annual-exam recalls never get sent
Patients due for their yearly exam are predictable, repeatable revenue, but the recall depends on a busy front desk sending it. So it slips, the exam goes unbooked, and the eyewear refresh goes with it.
'Do you take my vision plan?' decides the booking
Patients want to know you take VSP, EyeMed, or their medical plan before they commit. If the answer waits on a callback that never comes, they book the practice that told them on the spot.
Contact and eyewear follow-ups slip
Annual contact-lens supplies, a reorder, a second pair, these are easy sales that depend on someone reaching out. Without follow-up, the patient reorders online and the optical revenue walks.
What we build
Your growth system, built to fit.
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
AI front-desk line
Answers every call in your practice's voice while your team is at the optical counter. It qualifies the caller, answers the vision-plan question from a script you approve, and books the exam. Clinical questions go to your team.
- missed calls
- front desk
Annual-exam recall
Pulls the patients due for their yearly exam and sends the reminder by text and email on a cadence you set, then books the ones who reply.
- recall
- reminders
Missed-call text-back
When a call still rings out, it fires an instant text with your booking link, so the inquiry lands a way to book itself instead of bouncing to a competitor.
- missed-call text-back
- follow-up
Contact & eyewear follow-up
Nudges contact-lens reorders and eyewear refreshes on the cadence you set and routes the sale to your optical team, so easy revenue does not drift online.
- reorders
- optical
How it runs
One automation, wired into your tools.
We build the automation flow and connect it to the phone, CRM, calendar, and email you already use. Every message it sends is yours to approve, and the whole system lives in your accounts. If we part ways, you keep it.
The diagram is a schematic of the workflow we build for you. It is drawn for your business, not a stock template or a screenshot of someone else’s system.
Inbound call rings out or hits after-hours / lunch
Trigger
Answer & greet
Picks up in your practice's voice, no voicemail
Qualify the caller
New or existing patient, exam type, and vision plan
Answer the plan question
Confirms accepted vision and medical plans from your approved script
Check availability
Reads open exam slots from your scheduler
Book & confirm
Writes the exam and sends an SMS confirmation
Exam booked and confirmed, logged for your team
Run your own numbers
If your practice misses __ patient calls a week, and a new patient is worth $__ across the exam and eyewear, here's what's slipping away. Run it with your own numbers.
Patient calls missed per week
example: 10
Value of a new patient (exam + eyewear + recurring)
example: $700
Share of those calls a booked line could have caught
example: half
These are illustrative placeholders to show the framing, not results we're claiming. Your real miss rate and patient value are yours to plug in. That's the number worth running before you decide.
The build, tuned to Optometry.
Most practices start with these. Each piece runs on tools you own, and the free audit says which to do first.
ClinicFront AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and books the patient or hands the call to your team.
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Patient Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
What it costs
Priced against what you’re losing, scoped by your audit.
Recovery
$599/mo
after-hours missed-call coverage
Growth
$1,199/mo
24/7 answering + booking workflow
Pro
$1,999+/mo
multi-location & advanced follow-up
one-time setup from $3,000 · test agent in ~3 business days
- Built in accounts you own — no lock-in
- A human approves before anything goes live
- Monthly care, monitoring, and a real-numbers report
- No-PHI by default; BAA-backed when needed
FAQ
Fair questions.
Does it give medical or vision advice?
No. It handles scheduling and insurance from a script you approve, and routes anything clinical, like vision changes, eye pain, or symptoms, to your staff. It does not diagnose or triage beyond the rules you set.
Does it handle vision plans?
Yes. It answers which plans you take, like VSP, EyeMed, or a medical plan, from your approved script and books the exam. Specifics it cannot confirm go to your team.
How do you handle patient privacy?
These are HIPAA-aware builds on BAA-backed vendors, and we work with a minimal data footprint by default, collecting only what the system needs to book or route. We're glad to walk your office through exactly what data is touched before you commit. HIPAA-aware means built on BAA-backed vendors; it is not a substitute for your own compliance review.
What does it cost, and how fast can we test it?
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your call volume and integrations. ClinicFront care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once recall, follow-up, and reporting are included. It goes live only after QA passes and you approve it.
More verticals
We build the same engine for other practices.
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See where your practice is leaking booked revenue.
See exactly which patient calls your practice is missing, and what they're worth, before you spend a dollar.