Answer & greet
Picks up in your practice’s voice, no voicemail
For optometry & eye care practices
The patient overdue for an eye exam, or one who just cracked a lens, books the practice that answers.
Exams and eyewear both start with a call your front desk cannot always catch from the optical counter. We answer every one, book the exam, and handle insurance and frame questions from your script.
Where a practice leaks revenue
Book the exam and recall patients due for their annual, with every call answered while your team works the optical floor.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The new-patient exam books whoever picks up
A first-time caller scheduling an exam is a patient and an eyewear sale in one, and your most valuable call. When the desk is fitting frames or running optical, that call rings out and books the practice that answered.
(02)
Annual-exam recalls never get sent
Patients due for their yearly exam are predictable, repeatable revenue, but the recall depends on a busy front desk sending it. So it slips, the exam goes unbooked, and the eyewear refresh goes with it.
(03)
‘Do you take my vision plan?’ decides the booking
Patients want to know you take VSP, EyeMed, or their medical plan before they commit. If the answer waits on a callback that never comes, they book the practice that told them on the spot.
(04)
Contact and eyewear follow-ups slip
Annual contact-lens supplies, a reorder, a second pair, these are easy sales that depend on someone reaching out. Without follow-up, the patient reorders online and the optical revenue walks.
The question you answer forty times a week.
What that looks like on a normal day — five frames from the practice front desk, before and after the phone gets help.
The question you answer forty times a week.
Let the greatest hits answer themselves.
Every business has a greatest-hits album.
What are your hours? Do you take walk-ins? Where do I park? How much is a cleaning? You could sing these in your sleep.
Every repeat answer costs a fresh one.
While you explain parking for the ninth time, a new caller is ringing — and hanging up.
Teach it the hits once.
Your hours, your prices, your parking, your policies. It answers instantly, exactly how you wrote it.
You keep the interesting calls.
Anything new, delicate, or complicated comes straight to a human. The robot only sings the covers.
What we build
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
AI front-desk line
Answers every call in your practice’s voice while your team is at the optical counter. It qualifies the caller, answers the vision-plan question from a script you approve, and books the exam. Clinical questions go to your team.
Annual-exam recall
Pulls the patients due for their yearly exam and sends the reminder by text and email on a cadence you set, then books the ones who reply.
Missed-call text-back
When a call still rings out, it fires an instant text with your booking link, so the inquiry lands a way to book itself instead of bouncing to a competitor.
Contact & eyewear follow-up
Nudges contact-lens reorders and eyewear refreshes on the cadence you set and routes the sale to your optical team, so easy revenue does not drift online.
What you get
If your practice misses __ patient calls a week, and a new patient is worth $__ across the exam and eyewear, here’s what’s slipping away. Run it with your own numbers.
- Patient calls missed per week — example: 10
- Value of a new patient (exam + eyewear + recurring) — example: $700
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Booking & Reminders
- + Automated Reactivation & Recall
- + Reviews & Reputation Autopilot
Treat these as framing, not a claim we’re making. The inputs that count are the patient calls you actually miss and what a patient is worth across the exam and the eyewear that follows. Run those before you decide.
How it runs
Inbound call to booked exam
Starts when inbound call rings out or hits after-hours / lunch
01/05
Qualify the caller
New or existing patient, exam type, and vision plan
02/05
Answer the plan question
Confirms accepted vision and medical plans from your approved script
03/05
Check availability
Reads open exam slots from your scheduler
04/05
Book & confirm
Writes the exam and sends an SMS confirmation
05/05
The outcome
Exam booked and confirmed, logged for your team
The stack
The build, tuned to
Optometry
Most practices start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Automated Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,000
Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
No. It handles scheduling and insurance from a script you approve, and routes anything clinical, like vision changes, eye pain, or symptoms, to your staff. It does not diagnose or triage beyond the rules you set.
Yes. It answers which plans you take, like VSP, EyeMed, or a medical plan, from your approved script and books the exam. Specifics it cannot confirm go to your team.
We build HIPAA-aware on BAA-backed vendors and keep the data footprint minimal by default, taking only what the system needs to book or route a caller. We’re glad to show your office exactly what data is touched before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
No commitment up front. You begin with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and grows with your call volume and integrations. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once recall, follow-up, and reporting are included. It goes live only after QA passes and you approve it.
More verticals
We build the same engine
for other practices
Free · no commitment · personal reply in ~2 days
See where your practice
is leaking booked revenue
Curious which patient calls your practice is missing and what they’re worth? You’ll see it before you spend a dollar.