For imaging centers & outpatient radiology

The patient holding an MRI order just booked the imaging center down the road, because nobody picked up to explain the prep.

Turn the orders you were already sent into booked scans, through reads, lunch, and after hours.

What it is

An answered line, in your center’s voice

Imaging runs on other people's orders. The patient calls whoever answers first, and your scanner sits idle while theirs fills. We answer, capture the order, walk them through prep, and send your booking link.

Where it leaks

Every center in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

The referral goes to whoever answers firstA referring physician hands the patient an order and a choice of where to take it. They call down the list until a human picks up.

Prep questions eat the phonesEvery modality has its own rules: fasting, contrast, no metal, arrive-early windows. These calls are long, identical, and run down your staff.

Price shopping happens before you ever meet themImaging is one of the few things patients shop on price. If the answer needs a callback, they have already called two other centers.

An empty scanner slot never comes backScanner time is your most expensive asset. A no-show leaves a hole nobody fills, because filling it means working a waitlist by hand.

See what yours is costingFree, on your own numbers, in about two minutes.

A normal day

Callers do the weirdest things.

**Exhibit A, B, and C.**Asks if you're open on the one holiday you're obviously closed for. Wants directions to a location three towns over. Asks the exact question your voicemail greeting already answers, twice.

**Every front desk has a folder like this.**It's basically local business folklore at this point. Somebody should publish a book.

**Cart Gaze answers all of it the same calm way.**No sigh, no eye-roll, no story for the break room. Just a straight answer, every single time.

**Weird question, real answer.**Every caller gets treated like the first person to ever ask, because as far as it's concerned, they might be.

What we build

Tuned to how your center actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

Velaire Health AI front-desk line

Velaire Health answers every call in your center’s voice, during scans and after hours.

Captures the study ordered and who referred it
Sends your booking link for the right modality
Runs on your schedule

missed callsreferrals

Prep instructions on autopilot

Once the slot is booked, the prep for that specific study goes out.

Fasting windows and contrast guidance
What to leave at home, and when to arrive
By text and email, both

prepno-shows

Referring-office follow-up

When an order comes in and the patient never calls, the follow-up runs.

By text and email until the scan is booked
Referrals stop quietly expiring

referralsscheduling

Gap-fill & confirmation

Confirms upcoming appointments, and offers a freed block to your waitlist.

Confirms visits to cut no-shows
Expensive scanner time is not left empty

gap-fillutilization

How it runs

Velaire Health imaging order capture

Starts when inbound call rings out or hits after-hours / mid-scan.

Scan request captured in the right modality, prep delivered, and logged in your CRM. Staff never left the console.

Book a call

Answer & greetVelaire Health picks up in your center’s voice, no voicemail

Capture the orderWhich study was ordered, referring provider, self-pay or insured

Answer cost & coverageSelf-pay rates and accepted plans from your approved script

Capture the right modalityCaptures the study and sends your booking link

Send prep & confirmStudy-specific prep and SMS confirmation via Twilio

What it costs

Care plans, and a setup quoted once

Most center builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery

$599/mo

after-hours missed-call coverage

After-hours AI receptionist
Booking-link routing on the call
Monthly recovered-call report

Where most practices start

Growth

$1,199/mo

24/7 answering + booking workflow

Everything in Recovery
Daytime overflow, not just after hours
Priority QA on the call script

Pro

$1,999+/mo

multi-location & advanced follow-up

Everything in Growth
Full inbound coverage
Custom integrations
White-glove onboarding

Setup from $3,000, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.

Get your free audit

FAQs

Fair questions

Can it handle different modalities, or does everything land in one queue?

It captures the study. You tell us which modalities you run and what each one needs, and the line captures the ordered study first, then sends your booking link for that study. Prep goes out matched to that study rather than as one generic message. Anything it cannot place cleanly gets routed to your team instead of guessed at.

How does this handle orders, insurance, and patient privacy?

These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The line takes only what it needs to schedule the study and confirm it, and nothing beyond that. Prior authorization and anything clinical stays with your staff. We’re glad to walk your team through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.

What does it cost, and do I have to commit up front?

No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your center, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.

More verticals

Behavioral Health Medical Clinics Aesthetics & Med Spas Dental Practices Orthodontic Practices Dermatology All industries

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See where your center is leaking booked revenue

Want to know which scheduling calls your center is missing and what they’re worth? You’ll see it before you spend a dollar.

Book a 15-minute callPrefer to talk it through? No pitch, no commitment.