Answer & greet
Velaire Health picks up in your center’s voice, no voicemail
For imaging centers & outpatient radiology
The patient holding an MRI order just booked the imaging center down the road, because nobody picked up to explain the prep.
Imaging runs on other people's orders. The patient calls whoever answers first, and your scanner sits idle while theirs fills. We answer, capture the order, walk them through prep, and book the slot.
Where a center leaks revenue
Turn the orders you were already sent into booked scans, through reads, lunch, and after hours.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The referral goes to whoever answers first
A referring physician hands the patient an order and a choice of where to take it. They call down the list until a human picks up, and the order you were sent gets filled elsewhere.
(02)
Prep questions eat the phones
Every modality has its own rules: fasting, contrast and kidney function, no metal in the room, arrive-early windows. These calls are long and identical, and they run down the staff who should be booking new patients.
(03)
Price shopping happens before you ever meet them
Imaging is one of the few things patients genuinely shop on price, especially self-pay and high-deductible callers asking what an MRI costs here. If nobody answers, or the answer needs a callback, they have already called two other centers by the time you ring back.
(04)
An empty scanner slot never comes back
Scanner time is your most expensive asset and it is booked in blocks. A no-show or a late cancellation leaves a hole nobody fills, because filling it means someone noticing in time and working a waitlist by hand between other jobs.
Callers do the weirdest things.
What that looks like on a normal day — five frames from the center front desk, before and after the phone gets help.
Callers do the weirdest things.
A highlight reel from the front desk.
Exhibit A, B, and C.
Asks if you're open on the one holiday you're obviously closed for. Wants directions to a location three towns over. Asks the exact question your voicemail greeting already answers, twice.
Every front desk has a folder like this.
It's basically local business folklore at this point. Somebody should publish a book.
Cart Gaze answers all of it the same calm way.
No sigh, no eye-roll, no story for the break room. Just a straight answer, every single time.
Weird question, real answer.
Every caller gets treated like the first person to ever ask, because as far as it's concerned, they might be.
What we build
Done-for-you automation tuned to how your center actually runs. It lives on tools you own, so you always have the keys.
Velaire Health AI front-desk line
Velaire Health answers every call in your center’s voice, during scans and after hours. It captures which study was ordered and who referred it, and books into the right modality on your schedule.
Prep instructions on autopilot
Once the slot is booked, the system texts and emails the prep for that specific study: fasting windows, contrast guidance, what to leave at home, when to arrive.
Referring-office follow-up
When an order comes in and the patient never calls to schedule, the system follows up by text and email until the scan is booked. The referrals you were already sent stop quietly expiring.
Gap-fill & confirmation
The system confirms upcoming appointments to cut no-shows, and when a cancellation opens a block it offers the slot to a waitlist so expensive scanner time is not left empty for the afternoon.
What you get
If your center misses __ scheduling calls a week, and an average study bills $__, here’s what’s walking out the door. Do the math with your own numbers.
- Scheduling calls missed per week — example: 8
- Average revenue per study — example: $450
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Booking & Reminders
- + Automated Reactivation & Recall
- + Reviews & Reputation Autopilot
Consider these placeholders a way to show the framing, not a result we’re standing behind. The real inputs, how many scheduling calls you miss and what an average study bills at your center, are yours to fill in. Run those before you decide.
How it runs
Velaire Health imaging order capture
Starts when inbound call rings out or hits after-hours / mid-scan
01/05
Capture the order
Which study was ordered, referring provider, self-pay or insured
02/05
Answer cost & coverage
Self-pay rates and accepted plans from your approved script
03/05
Book the right modality
Reads open slots for that study from your scheduling system
04/05
Send prep & confirm
Study-specific prep and SMS confirmation via Twilio
05/05
The outcome
Scan booked in the right modality, prep delivered, and logged in your CRM. Staff never left the console
The stack
The build, tuned to
Radiology & Imaging Centers
Most centers start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Automated Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,000
Most center builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
It books by study. You tell us which modalities you run and what each one needs, and the line captures the ordered study first, then offers only slots that fit it. Prep goes out matched to that study rather than as one generic message. Anything it cannot place cleanly gets routed to your team instead of guessed at.
These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The line takes only what it needs to schedule the study and confirm it, and nothing beyond that. Prior authorization and anything clinical stays with your staff. We’re glad to walk your team through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your center, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.
More verticals
We build the same engine
for other practices
Free · no commitment · personal reply in ~2 days
See where your center
is leaking booked revenue
Want to know which scheduling calls your center is missing and what they’re worth? You’ll see it before you spend a dollar.