Answer & greet
Velaire Health picks up in your practice’s voice, no voicemail
For orthodontic & aligner practices
The parent who called about braces just booked the practice down the street, because your treatment coordinator was in a consult.
Ortho runs on consults, and the consult starts with a call. Parents shopping for braces work down the list until someone picks up. We answer, handle the money question, and book the exam.
Where a practice leaks revenue
Catch the consult call that starts the case, through presentations, lunch, and after hours.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The consult call decides the case
An orthodontic case is worth a full course of treatment, and almost all of it traces back to one call. It lands while your coordinator is presenting, rings out, and starts at the office two miles away.
(02)
Parents call after school and after work
The people booking ortho consults are parents, and parents call when they are free: the pickup line, the drive home, after the kids are down. That is exactly when your desk is closed. The motivated ones keep dialing until a human answers.
(03)
‘How much are braces, and do you take my insurance?’
Nearly every caller asks about cost and coverage first. If the answer needs a callback that never happens, they move on. An immediate response on payment plans is often the whole difference.
(04)
Referrals and no-starts go cold
General dentists refer families who never call, and consults that came in but did not start sit pending. Both are booked revenue, and both depend on a busy team remembering to follow up.
We need to talk about your hold music.
What that looks like on a normal day — five frames from the practice front desk, before and after the phone gets help.
We need to talk about your hold music.
An induction ceremony nobody asked for.
This year's inductees.
The thirty-second loop that never resolves. The ad that interrupts mid-verse. The dead silence you're not sure is still connected.
Nobody has ever enjoyed hold music.
Not once, in the history of phones. It's just the sound of being ignored, with elevator jazz on top.
Cart Gaze skips the hold entirely.
No queue, no loop, no waiting for a human to notice the blinking light. It just answers.
The only thing they hear is an answer.
Immediately. Every time. No induction required.
What we build
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
Velaire Health AI front-desk line
Velaire Health answers every call in your practice’s voice, during consults and after hours. It handles the cost and coverage question from a script you approve and sends your booking link.
Referral capture & follow-up
When a general dentist sends a family your way, the system follows up by text and email until the consult is on the books, instead of waiting for the parent to remember to call. The referrals your dentists send you actually turn into appointments.
Pending-case reactivation
We work the consults that came in and never started, with a sequenced text-and-email campaign that brings the family back in to talk again. Cases you already presented, revisited without anyone chasing them by hand.
Adjustment & retainer reminders
Active treatment means a long run of adjustment visits, and retention runs for years after. The system confirms upcoming appointments to cut no-shows, and when a gap opens it offers the slot to your waitlist so the chair doesn’t sit empty.
What you get
If your team misses __ consult calls a week, and an orthodontic case is worth $__ over a full course of treatment, here’s what’s walking out the door. Do the math with your own numbers.
- Consult calls missed per week — example: 5
- Value of a started case (full course of treatment) — example: $5,000
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Booking & Reminders
- + Automated Reactivation & Recall
- + Reviews & Reputation Autopilot
Consider these placeholders a way to show the framing, not a result we’re standing behind. The real inputs, how many consult calls you miss and what a started case is worth at your practice, are yours to fill in. Run those before you decide.
How it runs
Velaire Health consult call capture
Starts when inbound call rings out or hits after-hours / consult time
01/05
Qualify caller
New consult vs. active patient, age, braces or aligners
02/05
Answer cost & coverage
Payment plans and orthodontic benefits from your approved script
03/05
Check live availability
Reads open consult slots from your scheduling system
04/05
Book & confirm
Writes the appointment, sends SMS confirmation via Twilio
05/05
The outcome
Consult booked, confirmed by text, and logged in your CRM. Coordinator never left the presentation
The stack
The build, tuned to
Orthodontic Practices
Most practices start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Automated Reactivation & Recall
Brings back patients who are overdue for cleanings, annual exams, and follow-ups with recall campaigns that run on their own.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,000
Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
It answers in your practice’s voice and only handles what you approve: greeting, qualifying, the cost and coverage question, and booking the consult. Anything outside that script, or anyone who wants a human, gets routed to your team or a callback. You hear the call recordings and tune it before it ever goes fully live, which is what the test-agent stage is for.
That is your call, and most practices keep the number with the coordinator. The usual setup is that the line gives a starting range and payment-plan framing you have written and approved, then books the consult so your coordinator presents the case properly. It will not improvise a price.
These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The line takes a name, a contact number and the reason for the consult, and nothing beyond that, whether the patient is an adult or a child. We’re glad to walk your office through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your practice, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.
More verticals
We build the same engine
for other practices
Free · no commitment · personal reply in ~2 days
See where your practice
is leaking booked revenue
Want to know which consult calls your practice is missing and what they’re worth? You’ll see it before you spend a dollar.