For orthodontic & aligner practices
The parent who called about braces just booked the practice down the street, because your treatment coordinator was in a consult.
Catch the consult call that starts the case, through presentations, lunch, and after hours.
What it is
An answered line, in your practice’s voice
Ortho runs on consults, and the consult starts with a call. Parents shopping for braces work down the list until someone picks up. We answer, handle the money question, and send your booking link.
Where it leaks
Every practice in this specialty loses the same four ways
None of them is a staffing problem you can hire your way out of, which is why they persist.
The consult call decides the caseAn ortho case is worth a full course of treatment, and it traces back to one call. It rings out while your coordinator is presenting.
Parents call after school and after workParents call when they are free: the pickup line, the drive home, after the kids are down. That is when your desk is closed.
‘How much are braces, and do you take my insurance?’Nearly every caller asks about cost and coverage first. If the answer needs a callback that never happens, they move on.
Referrals and no-starts go coldDentists refer families who never call, and presented consults sit pending. Both depend on someone remembering to follow up.
See what yours is costingFree, on your own numbers, in about two minutes.
A normal day
We need to talk about your hold music.
What we build
Tuned to how your practice actually runs
It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.
01
Velaire Health AI front-desk line
Velaire Health answers every call in your practice’s voice, during consults and after hours.
- Handles cost and coverage from your script
- Sends your booking link on the call
- Clinical questions go to your team
missed callsconsults
02
Referral capture & follow-up
When a dentist sends a family your way, the follow-up runs by text and email.
- Follows up until the consult is booked
- Does not wait for the parent to call
- Referrals turn into appointments
referralscase starts
03
Pending-case reactivation
Works the consults that came in and never started.
- Sequenced text-and-email campaign
- Brings the family back in to talk again
- No one on your team chasing by hand
reactivationno-starts
04
Adjustment & retainer reminders
Active treatment is a long run of visits, and retention runs for years after.
- Confirms upcoming adjustments to cut no-shows
- Offers a freed slot to your waitlist
- The chair does not sit empty
no-showsretention
How it runs
Velaire Health consult call capture
Starts when inbound call rings out or hits after-hours / consult time.
Booking link sent, confirmed by text, and logged in your CRM. Coordinator never left the presentation.
01
Answer & greetVelaire Health picks up in your practice’s voice, no voicemail
02
Qualify callerNew consult vs. active patient, age, braces or aligners
03
Answer cost & coveragePayment plans and orthodontic benefits from your approved script
04
Take the booking requestCaptures the consult type and the times that suit the caller
05
Send the link & confirmTexts your booking link and confirms by SMS via Twilio
What it costs
Care plans, and a setup quoted once
Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Recovery
$599/mo
after-hours missed-call coverage
- After-hours AI receptionist
- Booking-link routing on the call
- Monthly recovered-call report
Where most practices start
Growth
$1,199/mo
24/7 answering + booking workflow
- Everything in Recovery
- Daytime overflow, not just after hours
- Priority QA on the call script
Pro
$1,999+/mo
multi-location & advanced follow-up
- Everything in Growth
- Full inbound coverage
- Custom integrations
- White-glove onboarding
Setup from $3,000, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.
Get your free auditFAQs
Fair questions
It answers in your practice’s voice and only handles what you approve: greeting, qualifying, the cost and coverage question, and booking the consult. Anything outside that script, or anyone who wants a human, gets routed to your team or a callback. You hear the call recordings and tune it before it ever goes fully live, which is what the test-agent stage is for.
That is your call, and most practices keep the number with the coordinator. The usual setup is that the line gives a starting range and payment-plan framing you have written and approved, then sends your booking link so your coordinator presents the case properly. It will not improvise a price.
These builds are HIPAA-aware and sit on BAA-backed vendors, and we run No-PHI by default. The line takes a name, a contact number and the reason for the consult, and nothing beyond that, whether the patient is an adult or a child. We’re glad to walk your office through exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,000 and scales with your practice, call volume, and integrations. Velaire Health care plans come as Recovery at $599/mo, Growth at $1,199/mo, and Pro at $1,999+/mo, set by your call volume and how many follow-up systems you want running. It goes live only after QA passes and you approve it.
Free · no commitment · personal reply in ~2 days
See where your practice is leaking booked revenue
Want to know which consult calls your practice is missing and what they’re worth? You’ll see it before you spend a dollar.
Book a 15-minute callPrefer to talk it through? No pitch, no commitment.