Answer & greet
Picks up in your practice’s voice, no voicemail
For medical & cosmetic dermatology practices
The patient calling about a changing mole, or a Botox touch-up, books the practice that picks up.
Dermatology runs two lines at once: worried medical patients and ready-to-book cosmetic clients. We answer both from a script you approve and route anything clinical straight to your staff. No diagnosis, minimal data by default.
Where a practice leaks revenue
Handle the medical and cosmetic calls both, book the visit or consult, and route anything clinical to your staff, after hours included.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The new-patient call you never hear ring
A first-time caller, a worrying mole or a cosmetic consult, is your highest-value call and the easiest to lose. When the desk is rooming a patient it rings out, and they book the practice down the road.
(02)
Cosmetic inquiries cool fast
Botox, laser, and filler clients shop on impulse and book whoever answers first. An after-hours inquiry or an ad lead that waits hours for a callback is a consult that quietly goes to the practice that replied in minutes.
(03)
‘Is this medical or cosmetic, and is it covered?’ stalls the booking
Derm callers want to know whether a visit is medical or cosmetic and whether their plan covers it before they commit. When that answer waits on a callback that never comes, the appointment drifts to someone who picked up.
(04)
Skin checks and follow-ups that never get sent
Annual skin checks, post-procedure follow-ups, and patients overdue for a recheck are booked revenue sitting in your system. But the reminders depend on a busy team remembering to send them, so they slip.
Your website can't talk.
What that looks like on a normal day — five frames from the practice front desk, before and after the phone gets help.
Your website can't talk.
At eight p.m., callers want a voice, not a menu.
People still pick up the phone.
For prices. For pain. For tomorrow at nine. When the site doesn't settle it, the phone is the very next tap.
The site says contact us. The caller says I just did.
Nobody picked up. The loop ends at whoever answers next — usually a competitor's front desk.
Give the phone a voice that knows.
Same answers as your site, spoken warmly, any hour — with a booking at the end instead of a form.
Forms wait. Voices book.
A form submission is homework for later. A conversation ends with a time on the calendar.
What we build
Done-for-you automation tuned to how your practice actually runs. It lives on tools you own, so you always have the keys.
HIPAA-aware AI front-desk line
Answers every call in your practice’s voice, medical and cosmetic, after hours and at lunch. It qualifies the caller, answers approved questions like insurance and visit type, and books or routes the request. Anything clinical goes to your team.
Missed-call text-back
When a call still rings out, it fires an instant text with your booking link, so the inquiry that would have gone to voicemail lands a way to book itself instead.
Cosmetic consult and ad-lead follow-up
Form fills, paid-ad leads, and DMs get an instant, human-sounding reply that qualifies the client and books or routes the consult, so the traffic you paid for turns into booked chairs.
Skin-check recall and post-procedure follow-up
Pulls the patients due for an annual skin check or a post-procedure recheck and sends the reminder by text and email on a cadence you set, then books the ones who reply.
Insurance and visit-type intake
Answers ‘do you take my plan’ and ’is this medical or cosmetic’ from your approved script, captures the basics, and books the right visit or consult.
What you get
If your practice misses __ patient calls a week, and a new dermatology patient is worth $__ across medical visits and cosmetic work, here’s what’s slipping away. Run it with your own numbers.
- Patient calls missed per week — example: 9
- Value of a new patient (medical + cosmetic over time) — example: $900
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Speed-to-Lead Responder
- + AI Booking & Reminders
- + Reviews & Reputation Autopilot
These are not outcomes we claim; they only show how the framing works. The numbers that matter, the calls you miss and what a dermatology patient is worth, are yours to enter.
How it runs
Inbound call to booked visit or consult
Starts when inbound call rings out, or an after-hours / ad inquiry lands
01/05
Qualify the caller
New or existing patient, medical or cosmetic, and what they need
02/05
Answer approved questions only
Insurance, visit type, hours; no diagnosis, no clinical or medication advice
03/05
Book or route
Books the visit, offers a cosmetic consult slot, or sends your booking link
04/05
Hand off clinical items
A lesion, a rash, a medication question, anything clinical goes to your staff
05/05
The outcome
Visit or consult booked or routed, logged with a minimal data footprint. No clinical advice given
The stack
The build, tuned to
Dermatology
Most practices start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Speed-to-Lead Responder
Replies to web and ad inquiries in under a minute, qualifies the patient, and books them before they call the practice down the road.
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $3,500
Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
No. It handles scheduling, insurance, and visit type from a script you approve, and routes anything clinical, like a lesion, a rash, or a medication question, to your staff. It does not diagnose, advise, or triage beyond the rules you set.
Yes. It tells a medical visit from a cosmetic one, books the right appointment or routes a cosmetic consult, and can share the approved cosmetic pricing or promos you give it. It will not improvise a quote; anything past the approved info goes to your team.
The builds are HIPAA-aware and run on BAA-backed vendors, and by default we keep the data footprint minimal, collecting only what’s needed to book or route a caller. We’re glad to show your office exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it’s not a substitute for your own compliance review.
No commitment to start. You begin with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever reaches your main line. Setup opens around $3,500 and scales with your call volume and integrations. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reminders, recall, and reporting are included. It goes live only after QA passes and you approve it.
More verticals
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See where your practice
is leaking booked revenue
See what your practice is losing in missed patient calls, and what it’s worth, before you spend a dollar.