For medical & cosmetic dermatology practices

The patient calling about a changing mole, or a Botox touch-up, books the practice that picks up.

Handle the medical and cosmetic calls both, take the booking request, and route anything clinical to your staff, after hours included.

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What it is

An answered line, in your practice’s voice

Dermatology runs two lines at once: worried medical patients and ready-to-book cosmetic clients. We answer both from a script you approve and route anything clinical straight to your staff. No diagnosis, minimal data by default.

Where it leaks

Every practice in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

The new-patient call you never hear ringA first-time caller with a worrying mole is your highest-value call. The desk is rooming a patient, it rings out, and they book down the road.

Cosmetic inquiries cool fastBotox and laser clients book whoever answers first. An inquiry that waits hours for a callback is a consult that went elsewhere.

‘Is this medical or cosmetic, and is it covered?’ stalls the bookingDerm callers want to know whether a visit is medical or cosmetic and whether their plan covers it. That answer waits on a callback.

Skin checks and follow-ups that never get sentAnnual skin checks and post-procedure rechecks are booked revenue sitting in your system. The reminders depend on someone remembering, so they slip.

See what yours is costingFree, on your own numbers, in about two minutes.

A normal day

Your website can't talk.

**People still pick up the phone.**For prices. For pain. For tomorrow at nine. When the site doesn't settle it, the phone is the very next tap.

**The site says contact us. The caller says I just did.**Nobody picked up. The loop ends at whoever answers next — usually a competitor's front desk.

**Give the phone a voice that knows.**Same answers as your site, spoken warmly, any hour — with a booking at the end instead of a form.

**Forms wait. Voices book.**A form submission is homework for later. A conversation ends with a time on the calendar.

What we build

Tuned to how your practice actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

HIPAA-aware AI front-desk line

Answers every call in your practice’s voice, medical and cosmetic, after hours and at lunch.

Answers insurance and visit type from your script
Sends your booking link, or routes the request
Anything clinical goes to your team

missed callsfront desk

Missed-call text-back

When a call still rings out, an instant text goes back with your booking link.

Fires the moment the call rings out
The caller books from the link
A record instead of a voicemail

follow-up

Cosmetic consult and ad-lead follow-up

Form fills, paid-ad leads and DMs get a reply while the interest is warm.

Qualifies before your team spends time on it
Sends the booking link, or routes the consult
Paid traffic turns into booked chairs

lead follow-upcosmetic

Skin-check recall and post-procedure follow-up

Pulls the patients due for a skin check or a post-procedure recheck.

Reminds by text and email, on your cadence
Sends your booking link to everyone who replies
Recalls stop depending on a busy desk

recallreminders

Insurance and visit-type intake

Answers the plan and visit-type questions from your approved script.

Confirms whether you take their plan
Answers whether a visit is medical or cosmetic
Sends your booking link for the right visit

insuranceintake

The front desk mid-morning in a practice

How it runs

Inbound call to booked visit or consult

Starts when inbound call rings out, or an after-hours / ad inquiry lands.

Visit or consult request sent or routed, logged with a minimal data footprint. No clinical advice given.

Book a call

Answer & greetPicks up in your practice’s voice, no voicemail

Qualify the callerNew or existing patient, medical or cosmetic, and what they need

Answer approved questions onlyInsurance, visit type, hours; no diagnosis, no clinical or medication advice

Book or routeCaptures the visit, flags a cosmetic consult, or sends your booking link

Hand off clinical itemsA lesion, a rash, a medication question, anything clinical goes to your staff

What it costs

Care plans, and a setup quoted once

Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery

$599/mo

after-hours missed-call coverage

After-hours AI receptionist
Booking-link routing on the call
Monthly recovered-call report

Where most practices start

Growth

$1,199/mo

24/7 answering + booking workflow

Everything in Recovery
Daytime overflow, not just after hours
Priority QA on the call script

Pro

$1,999+/mo

multi-location & advanced follow-up

Everything in Growth
Full inbound coverage
Custom integrations
White-glove onboarding

Setup from $3,500, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.

Get your free audit

FAQs

Fair questions

Does it diagnose skin conditions or give medical advice?

No. It handles scheduling, insurance, and visit type from a script you approve, and routes anything clinical, like a lesion, a rash, or a medication question, to your staff. It does not diagnose, advise, or triage beyond the rules you set.

Can it handle both medical and cosmetic calls?

Yes. It tells a medical visit from a cosmetic one, sends your booking link for the right visit or routes a cosmetic consult, and can share the approved cosmetic pricing or promos you give it. It will not improvise a quote; anything past the approved info goes to your team.

How do you handle patient privacy?

The builds are HIPAA-aware and run on BAA-backed vendors, and by default we keep the data footprint minimal, collecting only what’s needed to book or route a caller. We’re glad to show your office exactly what data is touched and where it lives before you commit. HIPAA-aware means built on BAA-backed vendors; it’s not a substitute for your own compliance review.

What does it cost, and how fast can we test it?

No commitment to start. You begin with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever reaches your main line. Setup opens around $3,500 and scales with your call volume and integrations. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reminders, recall, and reporting are included. It goes live only after QA passes and you approve it.

More verticals

Veterinary Chiropractic Physical Therapy Optometry Podiatry Medical Weight-Loss All industries

Free · no commitment · personal reply in ~2 days

See where your practice is leaking booked revenue

See what your practice is losing in missed patient calls, and what it’s worth, before you spend a dollar.

Book a 15-minute callPrefer to talk it through? No pitch, no commitment.