Answer & greet
Picks up in your clinic’s voice, no voicemail
For med spas, aesthetics & laser clinics
The caller asking about Botox, filler, or a laser package books the clinic that answers first.
Aesthetic clients book fast and call the moment they are ready. We answer every consult call, capture what they want, and book it or send your link. Pricing and clinical questions still go to your team.
Where a med spa leaks revenue
Turn consult calls into booked appointments and follow up with inquiries and past clients, nights and weekends included.
Every practice in this specialty loses the same four ways. None of them is a staffing problem you can hire your way out of, which is why they persist.
(01)
The consult call you never knew you missed
A first-time caller asking about Botox or a laser package is your highest-intent call of the day. When the desk is in a treatment room it rings out, and they book the med spa down the road.
(02)
After-hours and ad inquiries go cold
Most aesthetic clients reach out on their own time: a lunch break, an evening scroll, a tap on your Instagram ad at 10pm. If nobody answers or replies for hours, the interest cools and they book somewhere that got back to them in minutes.
(03)
‘Am I a candidate, and what does it run?’ stalls the booking
Callers want a sense of price and whether they are a fit. When that waits on a callback that never comes, the booking drifts. An approved answer in the moment keeps the chair full.
(04)
Past clients who’d happily rebook never hear from you
Botox and filler run on a cycle, and most clients mean to come back. But the reminder depends on a busy team remembering to send it, so it slips, and a client you already won re-books at whoever ran the next promo in their feed.
Two calls. One of you.
What that looks like on a normal day — five frames from the med spa front desk, before and after the phone gets help.
Two calls. One of you.
Somebody is about to hear the busy signal.
The second caller won't wait.
They hear ringing, count to six, and try the next place on the list. You never find out they called.
Your busiest hour turns people away.
The same rush that fills your calendar is the one sending callers somewhere quieter.
It answers every call at once.
Two callers or ten, each one gets a warm hello and a real answer. The line is never busy.
Both callers book.
Neither waited on hold, and neither had to try again later. Two conversations, two spots on the calendar.
What we build
Done-for-you automation tuned to how your med spa actually runs. It lives on tools you own, so you always have the keys.
AI consult booking line
Answers every call in your clinic’s voice, during treatments and after hours. It captures the treatment interest in plain, non-sensitive terms and books the consult or sends your booking link. Anything clinical goes to your team.
Missed-call text-back and booking link
When a call still rings out, the system fires an instant text with your booking link within a minute, so the inquiry that would have gone to voicemail (and then to a competitor) lands a way to book itself instead.
Ad and website inquiry follow-up
Form fills, paid-ad leads, and DMs get an instant, human-sounding reply that qualifies the client and books or routes them, so the traffic you paid for turns into consults instead of a list of inquiries nobody worked.
Reactivation, reviews, and promo follow-up
Brings back clients who are due for their next Botox or filler cycle, asks happy clients for a review while the result is fresh, and runs your seasonal promos to the list you already built, all on a cadence you set.
What you get
If your clinic misses __ consult calls a week, and a new aesthetic client is worth $__ across their first treatment and the rebookings that follow, here’s what’s walking out the door. Do the math with your own numbers.
- Consult calls missed per week — example: 8
- Value of a new client (first visit + repeat cycle) — example: $1,500
- Share of those calls a booked line could have caught — example: half
- Built in accounts you own — no lock-in
- A human approves before anything goes live
What’s included in the build?
- + Velaire Health AI Receptionist
- + AI Speed-to-Lead Responder
- + AI Booking & Reminders
- + Reviews & Reputation Autopilot
These inputs just frame the math; they aren’t results we’re claiming. Put in the consult calls you actually miss and what a new client is worth across a first treatment and the packages that follow. That’s the number to run before you decide.
How it runs
Consult call to booked appointment
Starts when inbound consult call rings out, or an after-hours / ad inquiry lands
01/06
Qualify the caller
New or returning client, and what they’re calling about
02/06
Capture the interest
Notes the treatment in plain, non-sensitive terms: consult, follow-up, package
03/06
Share approved info only
Answers from the script you approve; no medical advice, no improvised quotes
04/06
Book or send the link
Offers a consult slot or texts your booking link
05/06
Escalate to staff
Pricing, candidacy, and clinical questions route to a human
06/06
The outcome
Consult booked or booking link sent, logged in your CRM. No PHI collected
The stack
The build, tuned to
Aesthetics & Med Spas
Most med spas start with the receptionist. The rest are separate builds, quoted on their own.
The receptionist · priced below
Velaire Health AI Receptionist
An AI receptionist on your number that answers after-hours and overflow calls, handles the routine questions from a script you approve, and sends the patient your booking link or hands the call to your team.
Separate builds · quoted on their own
AI Speed-to-Lead Responder
Replies to web and ad inquiries in under a minute, qualifies the patient, and books them before they call the practice down the road.
AI Booking & Reminders
Two-way text and voice scheduling that books from your live calendar, then sends the reminders that keep patients from forgetting the visit.
Reviews & Reputation Autopilot
Asks happy patients for a Google review at the right moment, watches for new ones, and drafts the replies, so your local ranking keeps climbing.
Pricing
Setup from $4,000
Most med spa builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.
Growth Leak Audit
See what missed calls and slow follow-up are costing this practice, built from your own numbers.
$0
always freeWhat’s included
- Missed-call leak estimate
- Follow-up gap review
- Personalized report
- No pitch unless the numbers justify it
Velaire Health Plans
The AI receptionist on your line. You hear a test agent on a forwarded number first; it goes live only after QA and your sign-off.
from $599
/mo + one-time setupCare plans
- Recovery $599/mo — after-hours missed-call coverage
- Growth $1,199/mo — 24/7 answering + booking workflow
- Pro $1,999+/mo — multi-location & advanced follow-up
Custom automation
Everything beyond the phones: the website patients book from, the automations between your tools, the marketing OS, and one view of what happened.
Quoted
per buildTypically includes
- Conversion website with AI built in
- Workflow automation between your tools
- Marketing OS & digital marketing
- Ops dashboard & reporting
FAQs
Fair questions
No. It sticks to the booking and scheduling script you approve and routes anything clinical, like candidacy, contraindications, or what a treatment involves, to your staff. It does not diagnose, recommend treatments, or stand in for a provider.
It can share the approved ranges or promos you give it, or send your booking link, but it will not improvise a quote. Anything past the approved information goes to your team so a real person sets expectations and books the consult.
Usually within about three business days after you approve the script and call flow. We point it at a forwarded number first, so you can hear real calls turn into booking requests before it ever touches your main line.
No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days. Setup begins around $4,000 and scales with your call volume and the booking and follow-up systems you want. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once reactivation, reviews, and reporting are included. The builds are HIPAA-aware on BAA-backed vendors, we work No-PHI by default, and the system takes only what it needs to book. It goes live only after QA passes and you approve it. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.
More verticals
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See where your med spa
is leaking booked revenue
Find out which consult calls your med spa is missing, and what each is worth, before you spend a dollar.