For audiology & hearing care practices

The patient ready to do something about their hearing books the practice that picks up the phone.

Take the booking for the evaluation and fitting, and recall patients for rechecks, with every call answered while your team is in the booth.

Get your free audit Book a call

What it is

An answered line, in your practice’s voice

Hearing patients call once they have decided to act, and many prefer the phone to a web form. If your front desk is in the booth, that appointment books elsewhere. We answer and send your booking link for the evaluation.

Where it leaks

Every practice in this specialty loses the same four ways

None of them is a staffing problem you can hire your way out of, which is why they persist.

The new-patient evaluation books whoever answersA first-time caller ready to address their hearing is a patient and a fitting in one. The desk is in the booth, and it rings out.

Phone-first patients won’t leave a voicemailMany hearing patients are older and call rather than fill out a form. They will not leave a message. If nobody answers, they try the next practice.

‘Do you take my insurance, and what does it cost?’ stalls the bookingPatients want to know about coverage and cost before committing to an evaluation. That answer waits on a callback that never comes.

Rescreens and device follow-ups slipAnnual rechecks, rescreens and device follow-ups bring patients back, but the recall depends on a busy team, so it slips.

See what yours is costingFree, on your own numbers, in about two minutes.

A normal day

Five quiet signs your front desk needs backup

**Signs one and two.**The voicemail box fills up by Thursday. Callbacks slip from hours to days. Both mean calls are outrunning the desk.

**Sign three.**After 6pm, callers hear a beep. The ones with urgent needs book with whoever picks up tonight.

**Signs four and five.**Your front desk juggles walk-ins against ringing phones. And no-shows pile up because nobody had time to confirm.

**What backup looks like.**Overflow and after-hours answered, bookings confirmed by text, and your team back to the people in the room.

What we build

Tuned to how your practice actually runs

It lives on tools you own, so you always have the keys. The receptionist is priced below; the rest are separate builds, quoted on their own.

AI front-desk line

Answers every call in your practice’s voice while your team is in the booth.

Answers insurance from a script you approve
Sends your booking link on the call
Clinical questions go to your team

missed callsfront desk

Evaluation & fitting scheduling

Sends your booking link for evaluations and fittings.

The high-intent caller books themselves
No waiting in a callback queue

schedulingfittings

Missed-call text-back

When a call still rings out, an instant text goes back with your booking link.

Fires the moment the call rings out
The patient books without redialing
A record instead of a voicemail

follow-up

Recall & device follow-up

Pulls the patients due for a recheck, a rescreen or a device follow-up.

Reminds by text and email, on your cadence
Sends your booking link to everyone who replies
The recall stops depending on a busy team

recallreminders

The front desk mid-morning in a practice

How it runs

Inbound call to booked evaluation

Starts when inbound call rings out or hits after-hours / lunch.

Booking link sent and confirmed, logged for your team.

Book a call

Answer & greetPicks up in your practice’s voice, no voicemail

Qualify the callerNew or existing patient, reason for the visit, insurance plan

Answer approved questions onlyInsurance and hours; no clinical advice

Take the booking requestReads open evaluation slots from your scheduler

Send the link & confirmTexts your booking link for the evaluation and confirms by SMS

What it costs

Care plans, and a setup quoted once

Most practice builds land in the $3K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools and follow-up you actually need — no commitment before that.

Recovery

$599/mo

after-hours missed-call coverage

After-hours AI receptionist
Booking-link routing on the call
Monthly recovered-call report

Where most practices start

Growth

$1,199/mo

24/7 answering + booking workflow

Everything in Recovery
Daytime overflow, not just after hours
Priority QA on the call script

Pro

$1,999+/mo

multi-location & advanced follow-up

Everything in Growth
Full inbound coverage
Custom integrations
White-glove onboarding

Setup from $3,500, one time, scoped after the audit. Everything beyond the phones is a separate build, quoted on its own.

Get your free audit

FAQs

Fair questions

Does it give clinical advice?

No. It handles scheduling and insurance from a script you approve, and routes anything clinical, like symptoms, sudden hearing loss, or device issues, to your staff. It does not diagnose or triage beyond the rules you set.

Will it work for older patients who prefer the phone?

Yes. It answers in a natural voice with no phone tree, handles the call simply, or routes to a person. That is the point, so callers who would hang up on voicemail get a real booking instead.

How do you handle patient privacy?

These builds are HIPAA-aware and run on BAA-backed vendors, and by default we hold to a minimal data footprint, taking only what the system needs to book or route a caller. We’re glad to walk your office through exactly what data is touched before you commit. HIPAA-aware means built on BAA-backed vendors; it isn’t a substitute for your own compliance review.

What does it cost, and how fast can we test it?

No commitment up front. You start with a free Growth Leak Audit on your own numbers, then hear a test agent on a forwarded number within about three business days, before it ever touches your main line. Setup starts around $3,500 and tracks your call volume and integrations. Velaire Health care plans run $599/mo for after-hours recovery, $1,199/mo for full answering and booking, and $1,999+/mo once recall, follow-up, and reporting are included. It goes live only after QA passes and you approve it.

More verticals

Radiology & Imaging Centers Behavioral Health Medical Clinics Aesthetics & Med Spas Dental Practices Orthodontic Practices All industries

Free · no commitment · personal reply in ~2 days

See where your practice is leaking booked revenue

Find out which appointment calls your practice is missing and the devices and fittings riding on them, all before you spend a dollar.

Book a 15-minute callPrefer to talk it through? No pitch, no commitment.