Picks up the after-hours consult
Someone taps your Instagram ad at 9pm wanting Botox before an event. Instead of voicemail, the receptionist answers on the first ring with the greeting you wrote.
Aesthetics demo
The consult call you missed at 9pm, answered and booked.
Aesthetic clients reach out on their own time, a lunch break, a late scroll, a tap on your ad. Here is what one of those calls turns into when the line picks up: a qualified consult, a booking on your calendar, a text-back when they want it, and pricing questions handed cleanly to your team. Everything below is a sample to show the shape of it.
The consult flow
One call,
end to end
end to end
01/06
Qualifies the treatment interest
It asks what your front desk would: which treatment they're curious about (Botox, filler, laser, HydraFacial), new or returning, and how soon — without giving any clinical advice.
02/06
Captures the consult they want
It takes the treatment they are asking about and the times that suit them, then hands that to your team as a request. Your calendar is not written to, and the caller knows what happens next before they hang up.
03/06
Texts the booking link
If they'd rather finish on their own, an instant text-back goes out with your booking link so they can grab a slot from their phone. (SMS turns on once your number is A2P-approved.)
04/06
Hands clinical questions to your team
Pricing, candidacy, “is this right for my skin?” — the receptionist gives an approved general answer and routes the caller to a staff member. It never diagnoses or quotes treatment plans.
05/06
Logs the call and alerts the front desk
The consult, the interest, and the outcome land in a private dashboard, and a hot lead or urgent caller pings your team in real time so a person can follow up.
06/06
The dashboard
What you see
the next morning
31
Calls answered
9
Consults booked
5
Needs staff follow-up
12
After-hours opportunities
| Time | Caller | Reason | Outcome |
|---|---|---|---|
| 8:54 PM | New caller | Botox, asked pricing | Booked consult |
| 9:37 PM | New caller | Laser, candidacy question | Routed to staff |
| 10:12 PM | Returning | Reschedule filler appt | Booked consult |
| 7:21 AM | New caller | HydraFacial, wants earliest slot | Sent booking text |
| 8:05 AM | New caller | Weight-loss program, pricing | Routed to staff |
Example workflow and sample dashboard, not a real client result.
What the caller hears
It books the consult
and declines the price question
AWAesthetics & Wellness ClinicAfter hours · AI answering
Hi — I saw your page about Botox. How much is it, and would it even work for my forehead lines?
Happy to help you get that answered. Pricing and whether a treatment is right for you are things our clinical team goes over in a quick consult, so I won't guess on those — but I can get you booked with them. Were you thinking about your forehead area specifically?
Yeah, mostly forehead. I have an event in about three weeks.
Got it — three weeks gives you plenty of room. I have a consult Thursday at 5:30pm or Saturday at 11am. Either work?
Saturday at 11 is perfect.
You're booked for a Saturday 11am consult. You'll get a text and email confirmation in a moment, and the team will cover pricing and candidacy then. Anything else I can help with?
Example workflow and sample dashboard, not a real client result.
Wired into
Calendar
Live
CRM
Live
SMS
On after A2P approval
Free · no commitment · personal reply in ~2 days