For HVAC, plumbing, electrical, roofing & restoration
An emergency caller with no heat, no water, or no power books the first contractor who actually answers.
Home-service calls come at the worst times, nights, weekends, the middle of a job, and they do not wait for a callback. When the phone rings out, that emergency goes to whoever picked up. We build one answering and booking system for your trade that catches every call, sorts the true emergencies, and books or dispatches before the caller hangs up. HVAC, plumbing, electrical, roofing, and restoration all run on the same engine, tuned to your shop.
- Answers emergency calls 24/7
- Sorts true emergencies from routine jobs
- Books and dispatches to your crew
- One engine for every trade you run
Where it leaks
The gaps that quietly cost you bookings.
After-hours emergencies die in voicemail
A burst pipe at midnight, no heat in a cold snap, a panel that will not reset: these are your biggest tickets and the most likely to be lost. If the call rings out, the homeowner is already dialing the next number before they would leave a message.
Surges bury your phone
A heat wave, a freeze, a storm: demand arrives all at once. One person cannot answer every line, so the overflow rolls to voicemail and the calls you paid marketing to earn quietly walk away.
Routine and emergency calls get treated the same
Without triage, a 'what do you charge' question and a true emergency land in the same voicemail box. The urgent job waits while someone returns calls in order, and the homeowner who needed help now is already booked elsewhere.
Past customers are someone else's now
Your CRM is full of people you already earned. Nobody has time to reach out before the season turns, so when their system fails again they search instead of calling you back.
What we build
Your growth system, built to fit.
Done-for-you automation tuned to how your business actually runs. It lives on tools you own, so you always have the keys.
24/7 call answering + urgency triage
Every call gets picked up, day or night, across the trades you run. It asks the right questions, separates a true emergency from a routine quote, and routes accordingly so your on-call tech is only woken for the jobs that earn it.
- after-hours
- triage
Booking + crew dispatch
Qualified calls become a booked slot or a dispatch alert with the address, the problem, and the urgency attached, so there is no morning pile of voicemails to dig through.
- booking
- dispatch
Missed-call text-back
When a call still rings out, an instant text gives the homeowner a way to book or reply, so the lead lands instead of bouncing to a competitor.
- missed-call text-back
- capture
Seasonal reminders + past-customer revival
Automates the tune-up, maintenance, and pre-season nudges to the customers you already earned, so your own list fills the schedule before the rush.
- reminders
- reactivation
How it runs
One automation, wired into your tools.
We build the automation flow and connect it to the phone, CRM, calendar, and email you already use. Every message it sends is yours to approve, and the whole system lives in your accounts. If we part ways, you keep it.
The diagram is a schematic of the workflow we build for you. It is drawn for your business, not a stock template or a screenshot of someone else’s system.
Inbound call after hours, or a missed call during a surge
Trigger
Answer the call
Picks up 24/7 in your company's name, captures caller, address, and trade
Triage the urgency
No heat / no water / no power / active leak flagged emergency; quotes and routine sorted aside
Route by priority
True emergencies page the on-call tech; everything else books a daytime slot
Confirm & dispatch
Texts the homeowner a confirmation; pushes address and problem to the crew
Log to CRM
Writes the job, urgency, and source into your CRM for follow-up
Emergency dispatched or job booked, logged in your CRM
Run your own numbers
If your shop misses __ calls a week across your trades, and an average job is worth $__, here's what voicemail is costing you. Plug in your own numbers.
Calls missed per week (after-hours + overflow)
example: 15
Average job value
example: $450
Share of those calls a 24/7 line could have caught
example: 1 in 3
These are illustrative numbers to show the math, not a result we're promising. Plug in your own call volume and ticket size. The free audit does this with your actual figures.
What it costs
Priced against what you’re losing, scoped by your audit.
Setup from $3,000
one-time · then care plans from $499/mo
Most business builds land in the $2K–$5K range. Your exact quote comes out of the free audit, after we scope the calls, tools, and follow-up you actually need — no commitment before that.
- Built in accounts you own — no lock-in
- A human approves before anything goes live
- Monthly care, monitoring, and a real-numbers report
- Care from $499/mo; bigger multi-system builds scale up
FAQ
Fair questions.
We run more than one trade. Can one system handle all of them?
Yes. The same answering-and-booking engine runs HVAC, plumbing, electrical, roofing, and restoration, each with its own approved script and triage rules. The caller gets the right questions for their problem, and the right crew gets a clean handoff.
Will it wake my on-call tech for every call?
No, that is the point of triage. It separates a true emergency from a routine question, so your tech only gets paged for the jobs worth getting out of bed for. Everything else books a daytime slot automatically.
Do we have to switch our CRM, scheduler, or phone number?
No. We build on top of what you already run and connect the pieces. You keep your number, your tools, and final say on every message the system sends before it goes live.
More verticals
We build the same engine for other trades.
Free · no commitment · audit in ~2 days
See where your business is leaking booked revenue.
Find out how many emergency and overflow calls slip past your shop each week, before the next surge does the math for you.